Shipping policy

 

We Ship Australia wide & offer FREE Standard Shipping On Orders Over $150

 

For orders under $150 we offer flat rate shipping:

• Standard Shipping: $14.95 (2-9 business days from dispatch)
• Express Shipping: $19.95 (1-4 business days from dispatch)

 

Please allow 1-3 business days for order processing in addition to delivery times. In saying that we do our very best to get your order packed & dispatched as quick as possible, usually within 24hrs on weekdays.

 

All orders are processed Monday - Friday 9am to 5pm (AEST), orders placed over the weekend will be packed from Monday onwards, thanks for your understanding.

 

SHIPPING TERMS & CONDITIONS

All Prices quoted are in Australian dollars (AUD).

Shipping is available within Australia only. We do not currently offer international shipping.

Postage Costs are for single orders only, all items must be in the same order to qualify for free shipping.

Delivery times are in addition to 1-3 business days order processing time. Order placed on weekends and QLD public holidays will be processed the following business day.

During busy periods such as major promotions, Christmas etc. Our processing times may increase by 1-2 days. The shipping times above are a guideline only and are completely dependent on Australia Post, please allow extra time for remote/regional areas and note that longer delays out of our control may occur during peak periods (i.e. Christmas, Black Friday, Boxing day) or unforeseeable issues such as weather events. 

Please ensure you submit the correct address when ordering, we cannot be held liable if the delivery address provided is incorrect. If an order is returned to us due to incorrect delivery address or unclaimed through the post office you will receive a refund for the product only (shipping costs will not be refunded) or the order will incur a re-delivery charge at the standard shipping rate. We accept no responsibility for deliveries made where an incorrect address has been supplied. If the order that is returned to us was eligible for free shipping the standard shipping rates will be deducted from the refunded offered. 

Aussie Shardz bares no responsibility for lost or stolen packages, please contact us asap if your package has been lost during shipping (incase your parcel has been delayed not lost, please first check the Australia Post website - enter the tracking number provided with your order shipment email). We will do everything we can to assist you while your parcel is on its way to you!

 

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping email notification, this will also include a tracking number so you can keep an eye on your package as it makes its way to you. You can track your order on the Australia Post website [Here].

If you are not home at the time of delivery, your parcel will be left in a secure place if deemed to do so by the delivery driver. If they feel there is no safe place to leave the parcel, your parcel will be taken to your local Australia Post for collection. You will be notified of this via the AusPost app, email or SMS (if your parcel has been successfully matched to your MyPost account. If not, Australia Post will leave a card with parcel collection details.