Refund policy

Returns & Refunds Policy

We take great care in packaging our products to ensure they arrive safely.

We do not offer returns or exchanges for change of mind, incorrect selection or simply deciding that you no longer want the item.

However, nothing in this policy limits your rights under the Australian Consumer Law.

We accept returns and provide appropriate remedies where required under the Australian Consumer Law, including where a product is faulty, damaged, unsafe, not as described, or otherwise fails to meet the consumer guarantees.

Returns

• Change-of-mind returns are not accepted. 

• Returns for faulty, damaged or incorrectly described products are handled in accordance with the Australian Consumer Law. 

• Where a return is approved, we will provide instructions for returning the item.
No restocking fees apply. 

• Final sale and clearance items remain covered by your rights under the Australian Consumer Law.

All return requests should be approved before items are sent back to us.

Defective or Damaged Items

If your item arrives damaged or you believe it is defective, please contact us as soon as possible, preferably within 48 hours of delivery, so we can assist you promptly. 

Please provide: 

• Your order number 

• Clear photos of the damaged or defective item 

• Photos of the original packaging, where available 

We may need to assess the product before determining the appropriate remedy. 

The 48-hour timeframe helps us investigate and resolve transit damage promptly and does not limit your rights under the Australian Consumer Law. 

Where a product has a problem covered by the Australian Consumer Law, we will provide the remedy required by law. Depending on the nature and seriousness of the problem, this may include a repair, replacement or refund. For a major failure, you may be entitled to choose between a refund and replacement. 

Non-Returnable Items

We do not accept returns or refunds for: 

• Change of mind 

• Incorrect selection 

• Deciding you no longer want or need the product 

• Normal variations in colour, size, shape or texture that are characteristic of natural or handmade products 

• Damage caused by misuse, accident or normal wear and tear 

• Final sale or clearance items, except where a remedy is required under the Australian Consumer Law 

Many of our products are natural or handmade. Minor variations in colour, size, shape or texture may occur and are not considered defects where they are characteristic of the materials or handmade nature of the product. 

Refunds

Where a refund is approved, it will be processed to the original payment method. 

The timing of the refund may depend on your payment provider. 

Where a refund is required under the Australian Consumer Law, we will provide the applicable remedy in accordance with the law. 

Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.